Nutcased FAQs
Where is Nutcased based?
Nutcased Designs is proudly based in Lagos, Nigeria. Every order is carefully packed and shipped from our studio before making its way to you, wherever you are in the world.
Do you ship worldwide?
Yes! We now ship internationally to a growing list of countries.
Simply select your country at checkout to view the available shipping options and rates.
If your country isn't currently available, please get in touch with us and we'll be happy to see what we can do.
How long does it take to process my order?
All orders are handmade and packed to order.
Please allow 3 to 7 business days for your order to be processed before it is shipped.
Business days are Monday through Friday, excluding public holidays.
How long will shipping take?
Shipping times vary depending on your location and the shipping option selected at checkout.
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Please note that delivery estimates do not include our processing time.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes or import fees once they arrive in your destination country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Unfortunately, Nutcased has no control over these charges.
Can I track my order?
Yes!
As soon as your order ships, you'll receive a tracking email so you can follow its journey.
Can I change my shipping address?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
We'll do our best to make the change before your order begins processing.
Once an order has been shipped, we're unable to make changes.
Can I cancel or edit my order?
Because we begin preparing orders shortly after they're placed, we are unable to offer cancellations, exchanges or order modifications once processing has started.
Please double-check your order details before completing your purchase.
My tracking says "Delivered" but I haven't received my package.
Sometimes carriers mark packages as delivered before they reach your doorstep.
Please allow up to 4 business days before contacting us.
If your order still hasn't arrived after that time, send us an email or DM and we'll be happy to help.
My package arrived damaged.
We're so sorry!
Please contact us within 14 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll review your claim and help resolve it as quickly as possible.
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final.
At this time, we do not accept returns or exchanges.
If your order arrives damaged or incorrect, please contact us and we'll make it right.
Do you offer wholesale?
Not at the moment.
If this changes in the future, we'll announce it on our website and social media.
How do I know I'm ordering the correct phone or iPad model?
Before adding your item to cart, please double-check that you've selected the correct device model from the dropdown menu.
If you're unsure which model you own, you can find it in your device settings or contact us before placing your order. We'll be happy to help you choose the right fit.
Still have a question?
We're always happy to help.
📱 Instagram: @nutcased